Have you ever written a letter of complaint to a company? What was your complaint? Crappy service? Below average quality? Or something else? I've written my share. Ask me about the terrible experience I had with NTB. It was nine years ago. I'm still mad. I've also sent emails to companies when their food product didn't meet expectations. The makers of Mamma Mia pizza crusts and Ghiradelli chocolates both sent me coupons for free replacement products.
When was the last time you wrote a letter in response to a good experience?
I don't know that I ever have. So it's time to spread the love a little, because we all know how hard it is to work without ever receiving any positive reinforcement.
I'm pretty good at making my menu plans and grocery lists, and I rarely forget something. I couldn't tell you the last time I ran out of a food item unexpectedly and had to make an emergency trip for it.
However, I'm terrible at keeping health and beauty or cleaning items around. On a regular basis, I send my husband to the store for diapers, only to realize too late that I'm also out of laundry detergent and contact lens solution.
So it wasn't exactly a surprise when I ran out of conditioner on Sunday. By Tuesday, my hair felt revolting and when I looked out the window first thing in the morning and saw the rain, I said, "That's it! We have got to get out of this house today!" We went to Target, in the pouring rain, because I had to have my conditioner. (And eyeliner. I remembered the eyeliner. But I forgot the paper napkins.)
As we left, I realized that I also had forgotten to eat breakfast. It was lunchtime, so we stopped at Chick-Fil-A to eat, because I wasn't ready to go home to my dark, gloomy house just yet.
Once inside, we went straight to the bathroom so Johnny could wash his hands. The bathroom was spotless. As I stood looking at the menu and deciding what to get, an employee asked me if I needed a high chair. She got me one and set it up at a table for me. The highchair was also spotlessly clean. The employee who took my order carried my tray to the table for me, because I had the baby on one hip and was holding Johnny's hand on the other side. The first employee brought me a pile of napkins and two placemats for the kids. The placemats had adhesive strips on the back, so they stuck firmly to the table and the kids had clean surfaces to eat off of. When we were finished, a third employee took my trash and put the highchair back, then we headed into the play area for awhile.
The play area, which was a food-free zone, was very clean as well and had a nice padded bench for me to sit on while the kids climbed on the playground equipment. When it was time to head home, one of the employees asked if I needed an umbrella to get the kids out to the car in the pouring rain.
Did I mention this was Chick-Fil-A? As in, fast food? Only the experience was several notches above the last time we went to McDonalds, particularly in the cleanliness arena.
It was totally worth the eight bucks and change for the chicken sandwich value meal and milkshake for Johnny. The employees made me feel welcome and their help made it so much easier to sit and have a nice meal with my kids on a rotten rainy day. And the place being really clean counts a lot with me. I think we have a new game plan for future rotten rainy days.
I'm sending a letter of thanks to the management, because everyone deserves a little credit for doing a great job.
Thanks, Chick-Fil-A!
When was the last time you wrote a letter in response to a good experience?
I don't know that I ever have. So it's time to spread the love a little, because we all know how hard it is to work without ever receiving any positive reinforcement.
I'm pretty good at making my menu plans and grocery lists, and I rarely forget something. I couldn't tell you the last time I ran out of a food item unexpectedly and had to make an emergency trip for it.
However, I'm terrible at keeping health and beauty or cleaning items around. On a regular basis, I send my husband to the store for diapers, only to realize too late that I'm also out of laundry detergent and contact lens solution.
So it wasn't exactly a surprise when I ran out of conditioner on Sunday. By Tuesday, my hair felt revolting and when I looked out the window first thing in the morning and saw the rain, I said, "That's it! We have got to get out of this house today!" We went to Target, in the pouring rain, because I had to have my conditioner. (And eyeliner. I remembered the eyeliner. But I forgot the paper napkins.)
As we left, I realized that I also had forgotten to eat breakfast. It was lunchtime, so we stopped at Chick-Fil-A to eat, because I wasn't ready to go home to my dark, gloomy house just yet.
Once inside, we went straight to the bathroom so Johnny could wash his hands. The bathroom was spotless. As I stood looking at the menu and deciding what to get, an employee asked me if I needed a high chair. She got me one and set it up at a table for me. The highchair was also spotlessly clean. The employee who took my order carried my tray to the table for me, because I had the baby on one hip and was holding Johnny's hand on the other side. The first employee brought me a pile of napkins and two placemats for the kids. The placemats had adhesive strips on the back, so they stuck firmly to the table and the kids had clean surfaces to eat off of. When we were finished, a third employee took my trash and put the highchair back, then we headed into the play area for awhile.
The play area, which was a food-free zone, was very clean as well and had a nice padded bench for me to sit on while the kids climbed on the playground equipment. When it was time to head home, one of the employees asked if I needed an umbrella to get the kids out to the car in the pouring rain.
Did I mention this was Chick-Fil-A? As in, fast food? Only the experience was several notches above the last time we went to McDonalds, particularly in the cleanliness arena.
It was totally worth the eight bucks and change for the chicken sandwich value meal and milkshake for Johnny. The employees made me feel welcome and their help made it so much easier to sit and have a nice meal with my kids on a rotten rainy day. And the place being really clean counts a lot with me. I think we have a new game plan for future rotten rainy days.
I'm sending a letter of thanks to the management, because everyone deserves a little credit for doing a great job.
Thanks, Chick-Fil-A!
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3 comments:
we live in hamilton in balto and they opened a chik fil a not too far from us. we are there all the time the staff rocks and even refills our drinks while we sit at the table. also you can't beat the kids eat free night
we need to find one of these by our house. we've only been a few times as there aren't many in so cal, and there wasn't one near our house in texas.
Chick-fil-A is a great company, they are also closed on Sundays because of their founders religious beliefs. Pretty cool for employees, not so cool for me when I'm craving a chick-fil-a sandwich on a sunday afternoon :-)
At work we hand out satisfaction surveys to our patients. It always makes us feel good when they write a really nice comment or mention that we made their experience less difficult. Who doesn't like to hear they're doing a good job? I was in a McDonalds once where they had recieved a letter from a customer who'd had a good experience and they posted it on the wall for all to see because they were proud of it. Maybe you'll see your letter next time you eat there.
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